Return Policy

Last updated: December 4, 2025

Custom & Personalized Items

Due to the custom nature of our laser-engraved products, all sales of personalized items are final. We cannot accept returns or exchanges on custom orders unless the item arrives damaged or defective.

Non-Personalized Items

For non-personalized, stock items, we accept returns within 30 days of delivery. Items must be:

• Unused
• In their original packaging
• In the same condition you received them

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost to you.

How to Request a Return

To initiate a return, please email us at help@lvnlaser.com with:

• Your order number
• Reason for return
• Photos (if applicable)

We will provide you with return instructions and a shipping address.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
• Original shipping charges are non-refundable.

Questions?

If you have any questions about our return policy, please contact us at help@lvnlaser.com.